I flew business class on one of the world's largest airlines and found myself in a chair padded for pleasure
Clearly this seat was made to improve customer service quality.
This up-to-date seating boasts an impressive list of features: reclining back with adjustable lumbar support, extended leg rest, electronic "rolling massage," adjustable headrest with padded wings, two reading lights, a power point for laptop computers, a telephone, Internet connection, special built-in pouch for personal effects, large video screen with 14 movie selections, 19 audio channels, and noise-canceling headphones.
I was so impressed with the customer service quality, I decided to write some positive feedback for the airline on the spot. I asked the friendly cabin crew member for a "comment card" and a pen. She handed me a pen from her pocket that read "Narita Tokyu Hotel" and said she would look for a comment card, but wasn't sure if there were any aboard.