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I flew business class on one of the world's largest airlines and found myself in a chair padded for pleasure
Clearly this seat was made to improve customer service quality.
This up-to-date seating boasts an impressive list of features: reclining back with adjustable lumbar support, extended leg rest, electronic "rolling massage," adjustable headrest with padded wings, two reading lights, a power point for laptop computers, a telephone, Internet connection, special built-in pouch for personal effects, large video screen with 14 movie selections, 19 audio channels, and noise-canceling headphones.
I was so impressed with the customer service quality, I decided to write some positive feedback for the airline on the spot. I asked the friendly cabin crew member for a "comment card" and a pen. She handed me a pen from her pocket that read "Narita Tokyu Hotel" and said she would look for a comment card, but wasn't sure if there were any aboard.
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Business & Career
The Luxury Market
Are Things Any Different for the Affluent Consumers?
Stevens, PA January 30, 20
Sparking interest in personalized greetings an opportunity for greeting card m
Culture & Lifestyle
Editor Pick's
Special Investigation Will Explore Future Of The Luxury Travel Market After The Recession
In the current recession the luxury travel sector has been particularly hard hit by cut backs in affluent consumer spending. The latest Unity Marketing Luxury Tracking Study found that spending by affluents on luxury experiences such as travel in the first half of 2009 is off by 16.1 percent when compared to last year.
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New Study of the Seasonal Decorations Market Identifies Opportunities in the Current Market
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Want to Sell More Products? Sell Experiences Instead
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Confused about the Gifting Market? Is It Up, Down or Going Sideways?
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Holiday Decorations: Not Just for Christmas Anymore
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New Year Resolutions For Retailers
