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"You Can't Complain On A Saturday"
I paused, certain that I'd misunderstood. "Pardon?"
"Our Complaint Department is only open Monday through Friday from 8:30 a.m. to 5:00 p.m. Central time. You can call back and share your complaint during those hours."
It was hard to believe that I was hearing this from a customer service rep of a major U.S.-based international airline - one which operates all over the world, 24 hours a day, 7 days a week, 365 days a year.
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Shoppers Turn More Often To The Internet Than To Specialty Gift Stores To Buy Gifts
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Luxury Marketers and Retailers - Will You Recognize Your Post-Recession Affluent Customer?
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History Of Making Origami - Paper-folding
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How To Maintain A Positive Mindset And Grow Your Business
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Victoria Whiteland - Couture Corset Designer - A Life in Stitches
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Do You Need the Latest Statistics on the Giftware and Home Decorative Accents Consumer Markets?
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The Luxury Market
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Editor Pick's
The Pen Is Mightier than the iPad
Speech delivered by Pam Danziger at National Stationery Show, May 15, 2011
Thanks for inviting me to participate in this panel discussion entitled "Analog Is Mightier than Digital - Believe It!" or as I like to say "The Pen Is Mightier than the iPad."
Before I introduce the panel, I have three key ideas to share about overcoming the challenges that we in the analog stationery industry face in this new digital age. They are easy to remember because each of these three ideas starts with an "I." We need to:
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Integrate the new reality of our marketplace, our customers, our challenges, so that we can...
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Innovate by creating new products, new services, new ways of selling, new ways to meet the needs of our customers, then we must...
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Inspire ourselves, our employees, our partners and most importantly our customers to connect with us in this new future.
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Unity Marketing's New Report on the State of the Luxury Market Is Released
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Luxury Market Faces the 'Morning After'
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Highlights Reported In The Luxury Market Report 2010
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It's Likely to Be a 'Blue Christmas' for Decorations Marketers and Retailers this Year
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This Year Retailers Must Focus on Increased Productivity for Sales Staff - Training Is Key
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Luxury Marketers and Retailers - Will You Recognize Your Post-Recession Affluent Customer?
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New Evidence That The "Lipstick Effect" Is At Work In This Recession
