Retailing today is not about selling products any more; it's about supplying the customers with the tools they need to create the experiences they crave.
To succeed in business, you have to think about business in new ways
I just got back from the National Stationery Show where I followed Seth Godin talking to an audience of stationery manufacturers,marketers and retailers about how to sell more stationery. Our messages were basically the same the way to succeed in business today is not to keep doing business the same old way, but to sell a new concept, a new idea, that is important and meaningful to the customer. The fact is nobody needs anything that the stationery industry has to sell anymore because stationery has been supplanted by digital media for communicating information, facts, dates, places and times.