Business, Career Articles And Advice For Business/Career/Executive Women
This section covers many of the topics vital to business, career and executive women. Top executives share information on all the topics that their counterparts crave, including business plans, starting and running a business, marketing, raising capital, career advice, success strategies and much, much more.
Leading editors and guest writers offer readers exclusive advice not only on enjoying a successful career and growing a thrivingbusiness, but also how to get more enjoyment out of life. Other articles carry the voices that these readers respect most: their peers. Read about career tips, hints and suggestions to help you get where you want, when you want - in your ongoing career.
I Just Had An Unpleasant Experience With One Of My Online Vendors And I'm Steaming Mad
It's a classic example of what NOT to do if you care about your customers and want to keep them. Long story short, it was time to renew an annual service I've been using for many years. Typically, it's a simple, automatic process; I get an email saying I've been renewed - done.
Not this time, apparently they had an old expiration date on my credit card. Trying to correct it started a cascade of multiple, frustrating, international email correspondences that lasted over 10 days (no billing department phone number available). The unresolved outcome culminated in my credit card getting "locked out" which I didn't discover until I was in the grocery store, with a cart full of food and a declined credit card. Can you feel my blood pressure going through the roof?
Team Building Can Give A Powerful Boost To The Spirit And Effectiveness Of Any Group
Well-designed and delivered team building programs can lead your group to a better understanding, clearer alignment and much stronger motivation to work and succeed together. Organizing a team building event is a big responsibility that does call for customer service leadership skills. The next time the responsibility lands on your shoulders, use these ten customer service leadership ideas to make your event a well-planned and memorable success.
Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters
Whether you have 30 or 300, it is likely that you will face men and women, old and young, company veterans and brand-new employees, locals and foreigners, married, single or recently divorced, and every possible mix of ethnic, religious and sexual persuasion. With a group like this, you can offend without intention, insult without meaning to, and alienate without even trying.
Avoid painful mistakes when providing customer service training! Follow these twelve tips when you work with participants from around the world during customer service training or other programs and you will find yourself with an attentive, involved and harmonious learning group.
There Are Moments In Life When Someone Says Just A Few Magic Words That Become Powerful Beyond The Speaker's Imagination
They improve customer experience in a broad sense and can shape lives.
Perhaps this has happened to you. It has to me - twice, and both times the efforts to improve customer service had a profound impact.
The first magic moment to improve customer experience occurred in 1972 when my high school science teacher, Stan Rhodes, challenged his students to see who could build the strongest bridge using just a limited amount of balsa wood and glue.
The most listened-to radio station in the world is WII-FM, which stands for "What's In It For Me?"
Some people use this question like a trump card. Answer well and you will get my cooperation. If your answer is insufficient I may ignore your question, request or even the entire situation.
I'm tired of this question being used so often and with such depressing power. Here's why: Little kids go for individual and immediate gratification: "Give me," "I want," "It's mine."