"You Can't Complain On A Saturday"
I paused, certain that I'd misunderstood. "Pardon?"
"Our Complaint Department is only open Monday through Friday from 8:30 a.m. to 5:00 p.m. Central time. You can call back and share your complaint during those hours."
It was hard to believe that I was hearing this from a customer service rep of a major U.S.-based international airline - one which operates all over the world, 24 hours a day, 7 days a week, 365 days a year.