Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters
Whether you have 30 or 300, it is likely that you will face men and women, old and young, company veterans and brand-new employees, locals and foreigners, married, single or recently divorced, and every possible mix of ethnic, religious and sexual persuasion. With a group like this, you can offend without intention, insult without meaning to, and alienate without even trying.
Avoid painful mistakes when providing customer service training! Follow these twelve tips when you work with participants from around the world during customer service training or other programs and you will find yourself with an attentive, involved and harmonious learning group.