Business busters and loyalty losers do nothing to improve customer experience
My friend flew business class with her two-year-old son on a four and a half hour journey. Three hours into the flight the boy became fidgety and loud. My friend asked the stewardess if there was a coloring book or other child's toy onboard.
The stewardess went to check and returned with this response: "Yes, we do have giveaway kits on board for small children." "May I have one please?" my friend asked.
"I'm sorry," was the reply, "the children's giveaway kits are only for flights above five hours."
New title for this stewardess? Customer Alienator. She doesn't know how to improve customer service at all!